Urgent DWP warning for State Pension and benefit recipients about text message scam

The Department for Work and Pensions (DWP) has issued a fresh alert on its social media platforms, cautioning millions of benefit recipients to be vigilant against text messages from fraudsters aiming to filch their "personal or financial details". Currently, 23.7 million individuals in Great Britain are beneficiaries of at least one DWP provision, such as the State Pension, Universal Credit, Personal Independence Payment (PIP), Attendance Allowance, or Jobseeker's Allowance (JSA).

In updates circulated on X and Facebook, the DWP warned: "Be aware of scam text messages claiming to be from @dwpgovuk. Always be careful about links and never share personal or financial details, only engage with trusted official sources."

The department then encouraged anyone who encounters a dubious text to report it on GOV.UK by searching 'avoid and report internet scams and phishing'.

Cybercriminals may be exploiting the current cost of living crisis by masquerading as legitimate government entities like the DWP or HM Revenue and Customs (HMRC), in what are termed 'impersonation scams', reports the Daily Record.

Previously, there have been fraudulent texts regarding 'unclaimed cost of living payments' and the Warm Home Discount scheme.

Additionally, the DWP is alerting the public to keep an eye out for suspect messages and emails prompting them to apply for Winter Fuel Payments, which are automatically distributed in November or December without the need for application.

These messages often contain 'direct links' for making a claim - something the DWP never does. Typically, Universal Credit claimants will be contacted by their Work Coach via their online journal.

If you receive a text and are uncertain whether it's genuinely from a DWP department, the Government, Social Security Scotland or HM Revenue and Customs, the safest course of action is to ring them for confirmation.

Simple steps to dodge scammers

Here are some quick checks everyone can perform regularly to identify and evade potential scams.

Never disclose your financial or personal information

Avoid sharing your personal or financial details with anyone. This includes refraining from jotting down your banking information.

Memorising your details is the safest option, but if you need to write them down, ensure they're stored securely and not carried around while shopping. Reputable retailers will never request your PIN, CVC number or other identifying online banking information.

Regularly review your bank statement

If you spot an unfamiliar transaction, it's crucial to notify your bank immediately to have the card blocked. Most banks operate a dedicated fraud action line where you can report the theft and ask for a refund.

Keep tabs on your cards

Should you misplace any of your bank cards or suspect they've been nicked, contact your bank straight away so they can freeze it.

Many banks now allow you to carry out this process via their app, rather than having to make a phone call, which can expedite the procedure. It might be handy to keep your bank's contact details and telephone number at hand, in case you need to get in touch with them.

Be cautious of dubious emails or text messages

Avoid responding to emails or text messages if you're uncertain about their authenticity. A solid rule of thumb is to never disclose private, personal information.

This encompasses details such as your banking information or passwords; no reputable company should ever request these.

Emails or texts riddled with grammatical errors could indicate a phishing scam from an illegitimate source, so it's best to steer clear of opening these.

Steer clear of suspicious links

Refrain from clicking on any links if you're unsure about their legitimacy.

Avoid downloading anything sent to you via email or text message. It's advisable to have antivirus software installed, which will scan for malware and safeguard you against phishing attacks.